Author Topic: Cant connect to mcDemo using mcStudio  (Read 413 times)

mc-T2

  • Administrator
  • Sr. Member
  • *****
  • Posts: 252
  • mc-Things! The opportunities are endless!
  • Location: Canada
    • View Profile
Re: Cant connect to mcDemo using mcStudio
« on: February 01, 2017, 02:09:17 pm »
Hey Brad,
That is odd that you are seeing this error.

Troubleshooting:

1) You need to be sure that you are using a USB cable that doesn't just provide power but also provides data transfer (I know this seems trivial but it is quite important - not all USB cables can send data, some are just for power/charging)

2) It is important to follow the timing within the quick start guide as the device needs to be able have enough time to power and then be connected as a testboard gateway.


I tried to reproduce the error and was only able to when I didn't follow the correct timing that is discussed in the quick start guide. When I was able to reproduce the error, I clicked OK on the error and then went to reconnect to the testboard gateway and it worked fine. So it could be a timing issue. If the error comes up again, can you clear it and then try to connect to the testboard gateway right away and see if you can connect like I did please?
We'll take a look at this as well and see if this is something that we can improve.

Please let us know if you are able to connect to the device please
Thanks!
Need more mc-Modules, mc-Gateways or other mc-Things? Check out our product page: www.mcthings.com/products. mc-Development kits are available too!
Check out a live Dashboard using mcThings and Losant! Click here: https://goo.gl/ST43hB