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Author Topic: Mc Studio chrashing on Win 10 proffesional  (Read 353 times)

rvdvoort

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Mc Studio chrashing on Win 10 proffesional
« on: June 30, 2016, 01:46:03 pm »
Everytime when I start-up Mcstudio I get the error message as attached (error 1). Mcstudio than start-ups fine but when I press ok to acknowledge the first error McStudio is crashing while displaying the second error message (eeror 2).

On another win 10 laptop (home version) McStudio start-ups fine without the error messages. Contentwise the McStudio folders seem to be exactly the same. Wat is strange that the first error message is related to loading FTD2XX.DLL (in the McStudio folder I only see a file FTD2XX_NET.DLL, on both laptops).

Any explanation what is wrong?

Thx,
Rob

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rvdvoort

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Re: Mc Studio chrashing on Win 10 proffesional
« Reply #1 on: June 30, 2016, 01:47:54 pm »
I didn't attached the first error message so here is the first one...

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mc-John

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Re: Mc Studio chrashing on Win 10 proffesional
« Reply #2 on: June 30, 2016, 02:27:27 pm »
Try to re-install the FTDI driver. We have a link on the support page
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rvdvoort

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Re: Mc Studio chrashing on Win 10 proffesional
« Reply #3 on: June 30, 2016, 02:33:17 pm »
Tried that but didn' work. Any other suggestions?
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mc-John

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Re: Mc Studio chrashing on Win 10 proffesional
« Reply #4 on: June 30, 2016, 03:10:44 pm »
Did you reboot after the installation? If not try that.
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rvdvoort

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Re: Mc Studio chrashing on Win 10 proffesional
« Reply #5 on: July 01, 2016, 11:48:57 am »
I did do a reboot but that didn't help. Also tried the latest drivers but also no succes.

Any other recommendation you might have (I am using the Surface Pro 4)

thx,
Rob
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mc-John

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Re: Mc Studio chrashing on Win 10 proffesional
« Reply #6 on: July 01, 2016, 06:08:49 pm »
 Does the dll (see our first error) exists? Do you use a non-English version?
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rvdvoort

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Re: Mc Studio chrashing on Win 10 proffesional
« Reply #7 on: July 02, 2016, 03:20:21 am »
Yes I am using a non English version and the DLL is on the system.

I have solved it bij attaching the McDongle the first time to this new system. By doing that it was loading some kind of driver (McBoot?) and after that all problems were solved. So there seems to be some kind of additional driver needed that gets loaded by attaching the Mcdongle.

Anyway it is solved now.

Thx,
Rob
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Jakkals

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Re: Mc Studio chrashing on Win 10 proffesional
« Reply #8 on: July 25, 2016, 09:05:12 am »
Plugging in the mcDongle worked for my too. :)
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