Author Topic: RESOLVED: Erased mcScript and module stopped working  (Read 97 times)

McHome

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RESOLVED: Erased mcScript and module stopped working
« on: February 23, 2017, 08:04:55 am »
I was able to talk with the device in the OTA updater and every time I changed the battery the LED flashed but after I clicked Erase mcScript the mcModule stopped responding. I even tried a fresh battery and still there was no LED flash and the OTA would not detect it. Is there a way to reset and allow my mcModule to be discover again?
« Last Edit: February 28, 2017, 04:03:58 pm by mc-T2 »

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mc-Gyver

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Re: Erased mcScript and module stopped working
« Reply #1 on: February 23, 2017, 12:19:42 pm »
Hi mcHome,

Do you happen to know the version number of the bootloader before you pressed erase mcScript?

McHome

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Re: Erased mcScript and module stopped working
« Reply #2 on: February 23, 2017, 08:32:30 pm »
I had the latest software on everything, v0.8-375 on the mcModule and everything was working until I erased the mcScript. Any ideas how to fix?

Cochrane

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Re: Erased mcScript and module stopped working
« Reply #3 on: February 25, 2017, 12:14:47 am »
I just had the same issue. I have an original mcModule 110 and trying to get into it to do an update. I did the erase script, which went through fine. Then I did Erase database, and it "Erase Failed!" and now I can't connect to it. I've tried a couple batteries, and the red light doesn't flash. I think I bricked it. Also, I had just installed OTA app and mcStudio onto my PC for the first time.

mc-T2

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Re: Erased mcScript and module stopped working
« Reply #4 on: February 27, 2017, 05:21:26 pm »
Hello all, this is odd behavior that we have not seen.

We did some testing today and it does look like erasing the data store does stop the module from working. At this point, do not hit the erase data store when updating your mcModules!

The erase data store option is to erase the module registry on the mcGateways, it is not meant to be used with the mcModules. We are exploring how to solve this within the mcOTA application or within the programming of the modules in firmware. Until we resolve this with a new mcOTA version, DO NOT ERASE THE DATA STORE ON YOUR MODULES when using mcOTA.

 You can still erase the mcScript (we tested this and everything is fine).
I will also make an announcement in the mcDongle board and in our general announcement board to inform everyone.
Thanks for your patience on this matter!
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mc-T2

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Re: Erased mcScript and module stopped working
« Reply #5 on: February 28, 2017, 09:45:25 am »
UPDATE

We determined that this problem only affects the mcMod110's (The original Kickstarter and Indiegogo modules). We have identified the issue and will be releasing new firmware for the mcMod110 that will resolve this issue.

Until this firmware is released, please DO NOT USE THE 'ERASE STORE' BUTTON IN mcOTA WHEN UPDATING YOUR mcMOD110's.

We will announce the new firmware release shortly
Thanks again for your patience and understanding in this matter.
Please let us know if you have any questions
Thanks!
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mc-T2

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Re: Erased mcScript and module stopped working
« Reply #6 on: February 28, 2017, 11:07:59 am »
UPDATE

We just released a new firmware update for the mcMod110's to fix the above issue. With the new firmware, the mcModule will not 'brick' if you accidentally hit the 'Erase data store button when updating the modules using mcOTA. Please be sure to update your modules to the latest firmware (available from our website on the download page)

* Note - as mentioned previously, the 'Erase Data Store' option in mcOTA is meant to erase the module registry on the mcGateways. This allows you to delete the registry of modules that the gateway stores in its memory

Thanks!
Need more mc-Modules, mc-Gateways or other mc-Things? Check out our product page: www.mcthings.com/products. mc-Development kits are available too!
Check out a live Dashboard using mcThings and Losant! Click here: https://goo.gl/ST43hB